SMS and Email Notification Services
DMP BPO can add approved SMS and email messages to your customer communication process. Notifications can support payment reminders, disconnect notices, cancellation notices, and other time-sensitive information defined by your team.
Give Recipients Another Way to Receive Important Information
SMS and email can supplement printed statements, bills, notices, and letters. The additional channel can help recipients see time-sensitive information without replacing the printed communication when print remains part of the required process.
DMP BPO configures the notification process around your approved messages, data, schedule, recipient rules, and delivery requirements.
Notification Uses
How Notification Workflows Are Configured
The notification plan is based on the event, recipient data, approved language, timing, and reporting requirements.
Approved Message Content
You supply or approve the message language used for SMS and email. Messages can use your data to include relevant recipient or account information.
Consent and communication requirements depend on your organization, the communication type, the recipient, and the jurisdiction. These requirements are defined for the program.
Recipient Rules and Timing
The workflow defines which recipients receive a message, what event triggers it, and when it should be sent. Time-sensitive examples include disconnect and cancellation notices.
Your organization remains responsible for defining the approved communication rules and source data for the program.
Connection to Printed Documents
Notifications can be used alongside DMP BPO print and mail production. This allows a printed document and an approved digital reminder to follow related data and business rules.
The exact connection between print, email, and SMS is established during implementation.
Review Print and Mail Services
Batch One-Off Documents With Virtual Print
DMP BPO also offers virtual print capabilities for office mail that would otherwise be produced one document at a time. Approved one-off documents can be collected into batches for production and mailing.
This approach can reduce manual office printing and consolidate work into a controlled production process. The exact intake process and production schedule are defined for your program.