Print and Mail Case Studies
Every document program has its own systems, production requirements, schedules, and challenges. These examples show how DMP BPO has helped organizations improve document composition, policy production, mailing, and utility billing workflows.
The available project records do not include detailed performance statistics for every engagement. Where exact figures are unavailable, the results below are described using the documented operational improvements rather than estimated savings or unsupported claims.
Document Composition for a Property and Casualty Insurance Company
The Challenge
A property and casualty insurance company implemented a new policy administration system to modernize its policy rating, issuance, and administration processes. Although the new system improved core policy administration, it did not efficiently produce documents that were ready for distribution.
The company needed a practical way to turn raw policy data into the forms required for policy issuance and ongoing policyholder communications.
What DMP BPO Did
DMP BPO reviewed the insurer’s source data and forms library. The implementation team mapped the raw data fields to the appropriate policy forms and integrated the document workflow with DMP BPO’s system.
This allowed the insurer’s policy data to be applied to the correct forms without relying on the policy administration system to create every finished document internally.
The Result
The integration gave the insurer a working process for converting policy data into completed forms. The company also reported that implementation was completed faster than expected and was pleased with the resulting document output.
- Document composition
- Template implementation
- Workflow integration
- Data and form mapping
- Policy document production
Policy Document Production for a Health Insurance Company
The Challenge
A health insurance company relied on twelve associates to manually review, separate, staple, insert, and mail insurance policy documents.
The process required a significant amount of staff time and created multiple opportunities for inconsistency during document preparation and fulfillment.
What DMP BPO Did
DMP BPO reviewed the existing policy book and redesigned it to improve its presentation and production workflow.
The new process moved document handling, finishing, inserting, and mailing into a managed production workflow. DMP BPO also introduced defined quality control steps to reduce the amount of manual processing previously performed by the insurer’s internal team.
The Result
The redesigned workflow reduced the amount of internal manual work required to prepare policy documents. It also improved the presentation of the policy book, lowered production costs, and provided a more consistent quality control process.
- Policy book redesign
- Finishing and assembly
- Document production
- Inserting and mailing
Mailpiece Redesign for First-Class Presort Savings
The Challenge
A large print service provider was mailing a significant number of First-Class Flats at the full postage rate.
During a review of the mail program, DMP BPO identified that the dimensions and aspect ratio of the mailpieces prevented them from qualifying for available USPS automation and presort rates.
What DMP BPO Did
DMP BPO recommended adjusting the dimensions of the contents and envelope so the finished mailpiece could meet the applicable USPS requirements in effect at the time.
The redesigned mailpiece was submitted to the USPS Business Mailing Requirements department for review. USPS approved the revised format as meeting the requirements for automated First-Class Flat Presort.
The Result
The approved redesign allowed the organization to prepare the mail as automated First-Class Flat Presort rather than continuing to pay the full postage rate.
The project demonstrated how reviewing the physical design of a mailpiece can uncover postal savings without changing the information being sent.
- Mailpiece design review
- Envelope and document resizing
- Presort preparation
- Postal requirements analysis
- USPS review coordination
Discuss Your Document Workflow
Your project does not need to match one of these examples. DMP BPO can review your current documents, source files, production volume, schedule, and delivery requirements to determine where its services may fit.