Print, Mail, and Document Management Services by Industry
Statements, bills, notices, and letters represent your organization every time they reach a customer, patient, policyholder, resident, or account holder. DMP BPO helps organizations turn source data into printed and digital communications, prepare those documents for mailing, monitor production, and retain document images for later access.
Each workflow is configured around the organization’s files, templates, schedule, approval process, mailing requirements, and reporting needs. Services can support one part of the process or a connected workflow from document composition through archival.
Document Services for Industry-Specific Communications
Insurance
DMP BPO supports policyholder statements, invoices, cancellation notices, insurance ID cards, policy books, declarations, provider directories, and other insurance communications.
The workflow can include document composition, proof approval, printing, inserting, mailing, piece-level production information, and document archival.
Healthcare
Healthcare organizations can use DMP BPO for patient statements, invoices, past-due notices, pre-collection letters, explanation of benefits documents, patient surveys, newsletters, and related communications.
Services can connect billing data with approved templates, print and mail production, document tracking, notifications, and archived document access.
Utilities
DMP BPO supports utility bills, account statements, waste collection notices, late notices, disconnect notices, newsletters, and customer information messages.
Utility workflows can include variable messaging, address processing, postal preparation, mail-stream reporting, digital notifications, and document archival.
Government and Municipalities
Government and municipal document services can support tax statements, jury summons, appraisal notices, voter registration cards, zoning notifications, and other approved agency communications.
The production process can be configured around agency data, proof approval, scheduled mailing dates, address processing, record-level reporting, and archival requirements.
Explore Government and Municipalities Print and Mail Services
Financial Services
DMP BPO supports daily confirmations, monthly and quarterly statements, benefit statements, retirement benefit statements, loan statements, certificate of deposit renewal notices, NSF notices, and other financial customer communications.
Recurring statements and event-driven notices can use separate templates, production schedules, approval steps, mailing rules, and reports.
Other Industries
If your organization sends recurring or one-time statements, bills, notices, letters, or other data-driven communications, DMP BPO can review the workflow and determine whether its document composition, print, mail, tracking, notification, or archival services are a fit.
Built Around the Systems You Already Use
DMP BPO does not require every organization to follow the same document process. The starting point may be structured source data, a fully composed print-ready file, an existing template library, or a combination of files from different systems.
A workflow review may consider:
Document Services That Can Be Combined Around Your Process
The services used for a program depend on the file format, document type, volume, schedule, mailing requirements, and reporting needs.
Document Composition
Send structured data for composition into approved templates, or provide fully composed print-ready files. Composition can apply variable information and approved messages while maintaining a consistent document layout.
Printing and Mailing
DMP BPO supports black-and-white, highlight-color, and full-color production, along with finishing, inserting, presort preparation, and mail processing.
Address Processing and Mail Visibility
CASS and NCOA processing can identify address issues and known changes before mailing. Householding can combine eligible documents, and Intelligent Mail barcode information can provide mail-stream visibility.
Customer Information System
Authorized users can review file-level proofs and monitor production information at the file, job, product, record, and individual-document level.
SMS and Email Notifications
Printed communications can be supplemented with approved SMS and email messages for reminders and other time-sensitive information.
Document Hosting and Archival
Produced document images can be indexed and stored for online retrieval, offsite backup, and access by authorized users.